Walsham (2002) examines
cross cultural software production by applying structuration theory. He
illustrates his research through two case studies. The research focuses on four
key elements (cross cultural contradiction and conflict, cultural heterogeneity,
detailed work patterns in different cultures, and the dynamic nature of
culture) to emphasis his hypothesis that the structuration theory enables a
more sophisticated and detailed consideration of issues in cross cultural
software production. Structuration theory describes the nature of human action
and social organization. The theory views action and structure as two aspects
of the same whole rather than seeing action take place within the constraints
of social structure. Within the two case studies, Walsham (2002) defines and
analyzes structure, culture, cross-cultural contradiction and conflict, and
reflexivity and change. Through his analysis, Walsham (2002) creates a
comparison table of different theories to illustrate his concept that
structuration theory provides the most detailed outcome.
Walsham (2002) draws
conclusions that business can achieve cross cultural education and training
through readings, formal trainings, and on the job facilitation. To assist with
the goals, he recommends open discussions about difficult cross cultural issues
as starting points to increase understanding in cross cultural teams.
References
Walsham, G. (2002).
Cross-cultural software production and use: a structurational analysis. MIS
quarterly, 359-380.
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